National Webinar - Mental health: from technological innovation to human progress

National Webinar - Mental health: from technological innovation to human progress

January 27, 2021 1:00 PM to 2:00 PMOnline - Eastern Time
Area of Interest: Benefits Format: Web

Mental health accounts for 30% of disability cases in Canada, but 70% of costs. And the situation may well get worse after the pandemic. Businesses and insurers must make a concerted effort to innovate across the board from prevention to treatment. But what kind of innovation are we talking about? Up until now, psychological health has been largely unreceptive to technology, but it has recently taken a giant leap forward thanks to artificial intelligence. Now it’s at the heart of a lucrative market where the need to sell sometimes takes precedence over the will to cure. With this in mind, real innovation – the kind that can prevent illness and ensure a safe work environment – may come from elsewhere. This presentation will give you a behind-the-scenes look at new technologies and into the heart of organizations, where the future of mental health is unfolding.

Fees and Registration
Membership TypesRegular PricePlan Sponsor Price
Regular membership$0.00 CDN$0.00 CDN
Plan Sponsor Individual Membership$0.00 CDN$0.00 CDN
Associate$0.00 CDN$0.00 CDN
Student$0.00 CDN -
Non Member$65.00 CDN$65.00 CDN
Cancellation Policy
CE credits are offered in partnership with, The Institute (Advocis), Insurance Council of Saskatchewan, Manitoba, Alberta and BC


Charmain Alexander

Charmaine Alexander

Senior Advisor in Disability Management

Desjardins Insurance 

Charmaine Alexander is a Senior Advisor in Disability Management at Desjardins. She has more than 20 years of experience in group disability management, spanning a variety of industries and working for employers as well as insurance carriers. Within her client base, Charmaine promotes a focus on prevention, and challenges employer groups to encourage their employees to take charge of their health. She believes the future of group disability plans will require a collaborative approach between all stakeholders.

As part of the Best Practice and Innovation Team, Charmaine partners with several organizations within Desjardins’ portfolio of clients to deliver educational presentations to employers, employees and union leaders across Canada with an aim to strengthen best practices in their management of disability claims.

In July 2018, Charmaine became the first insurer-sponsored Mental Health First Aid Instructor certified by the Mental Health Commission of Canada. She continues to deliver this course to client organizations and their workforces.

Charmaine holds a Fellow in Life and Health Claims (FLHC) from the International Claims Association. She also completed studies at York University (BA, English) and George Brown College (Nursing).

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