Serving Consumers & Building Sector Confidence: An Introduction to the Ombudservice for Life and Health Insurance (OLHI)

Serving Consumers & Building Sector Confidence: An Introduction to the Ombudservice for Life and Health Insurance (OLHI)

March 16, 2021 1:00 PM to 2:00 PMOnline - Central Time Zone
Area of Interest: Pensions, Benefits, Investments Format: Web

There are 29 million Canadians with health and life insurance in Canada. The overwhelming majority of their claims are successfully approved and paid out by Canada’s Life and Health insurance companies every year. The Ombudservice for Life and Health Insurance (OLHI) exists for those who have questions, concerns or just want a second opinion regarding a final decision about a claim. This is why OLHI was established in 2002, under the supervision of the insurance regulators across Canada and funded by insurance companies - to build confidence in the sector by providing consumers a free-of-charge, independent, impartial and timely dispute resolution service. OLHI is governed by a Board, the majority of whom are independent directors.

This introduction to OLHI will help Benefits Managers and HR Professionals direct their plan members in cases where claim decisions are questioned.

Our Speakers:



OLHI CEO and Ombudsman, Glenn O’Farrell,is a member of the Québec Bar and Institute of Corporate Directors. He has served as a CEO of various private and public media companies across Canada, and serves as a corporate director. He has extensive knowledge and expertise in business management, strategic reorganization, agreement negotiation, digital solutions and media relations. He is a frequent keynote speaker, panelist and contributing thought leader on digital media in Canada, the U.S., Mexico, Europe, China and Africa.

Stéphanie Robillard graduated from the University of Ottawa with a bachelor’s degree in social sciences with concentrations in political science, management and public policy, along with a law degree. After starting her career as a lawyer in civil litigation, with a specialization in insurance of persons law, she completed a master’s degree in health law at the University of Sherbrooke. In addition to being a member of the Quebec Bar, Stéphanie is also an accredited mediator in civil, commercial and labour law, and a certified Small Claims mediator for the Quebec Court. She is also a member of the “Institut de médiation et d’arbitrage du Québec (IMAQ)” and of the ADR Institute of Canada (ADRIC).



Fees and Registration
Membership TypesRegular PricePlan Sponsor Price
Member$25.00 CDN$25.00 CDN
Plan Sponsor Individual Member$25.00 CDN$25.00 CDN
Associate Member$25.00 CDN$25.00 CDN
Student Membership$25.00 CDN -
Non Member$65.00 CDN$65.00 CDN
Cancellation Policy
One CE Credit hour will be issued for attending this session, in partnership with ICM The Manitoba Insurance Council or the Saskatchewan Insurance Council.
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