Charting Unique Pathways: Enhancing Member Experience

Charting Unique Pathways: Enhancing Member Experience

March 27, 2024 12:00 PM to 1:00 PMOnline - Saskatchewan Time
Area of Interest: Pensions, Benefits, Investments Format: Web

An online seminar hosted by CPBI Saskatchewan


Please join us for an online seminar on March 27, 2024.

Join us for an insightful session titled "Charting Unique Pathways: Enhancing Member Experience," where we delve into the pivotal realm of Member Experience Journey Mapping. Discover the profound impact of positive member experiences on engagement, retention, and overall satisfaction. Uncover the art of creating compelling member journey maps through a step-by-step process, including data collection, mapping the journey, and identifying opportunities for innovation.

Explore real-life case studies and best practices, gaining valuable insights into successful strategies employed by other organizations. Learn from lessons shared, avoid common pitfalls, and discover engagement strategies to enhance member experiences. Walk away with key takeaways, an understanding of the importance of journey mapping, and be empowered to apply these principles in your respective roles. Welcome to an event that charts the course for elevating member experiences and fostering stronger connections within your organization.

Cancellation Policy

This session will be presented by:


Tami Dove
Director of Member Experience
Co-operative Superannuation Society Pension Plan

As a senior leadership team member for one of Canada’s largest defined contribution pension plans, Tami Dove oversees the member experience framework and strategy designed to empower members to make decisions based on timely, relevant, and personalized information. Member experience is a multi-faceted discipline with several key objectives – one of which is engaging members and clients in their benefit program(s) and financial success.  Believing in the power of empowering people to make informed decisions, Tami has been serving people within the financial services industry for almost 25 years. As a coach and mentor to those she works with and those she serves, Tami has worked in the credit union system in member services, financial planning, and management, and with the Government of Saskatchewan and the Financial and Consumer Affairs Authority of Saskatchewan in pension administration, member education and engagement, pension and other financial services regulation, financial services policy, and research.  Her experiences include working in insurance, mutual funds, corporate risk and strategic management, information technology and data management, and human resources.  Tami believes in lifelong learning and has obtained several credentials and designations in her field, including a CERTIFIED FINANCIAL PLANNER® designation, a Masters of Business Administration (MBA), the Pension Plan Administration Certificate (PPAC), the Project Management Professional (PMP®), and the Retirement Plans Associate (RPA) designation.

 Attend to Learn:
  • Understand why member experience matters
  • Understand the process of member experience journey mapping
  • Tips for creating effective member journey maps
  • Encourage attendees to use this learning in their everyday roles

Kim Duxbury

Brokers, advisors, consultants, HR personnel and insurers who are involved with drug benefits for employee plans.
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