Job Details
Manager, Life & Disability Services (5316)

Job Posting

Manager, Life & Disability Services
Organization:  Saskatchewan Blue Cross
Province:  Saskatchewan
Location:  Saskatoon
Job Start Date: 

Saskatchewan Blue Cross®, one of Saskatchewan’s Top Employers, is currently recruiting for a Manager, Life & Disability Services in our Saskatoon office. This position offers the flexibility to be 100% remote, in office based in our Saskatoon office or a hybrid of remote/in office if the successful candidate resides in Saskatoon.



Reporting to the Director, Life & Disability Services the Manager will provide operational leadership, direction and guidance to support proactive case management and the administration and payment of Life and Disability claims. This role is accountable to develop and enhance departmental processes designed to ensure the delivery of the organization’s high standards of customer service and proactive claims management to our members. As an active member of the operational leadership team, this position is also accountable to lead collaboration with internal stakeholders and to manage people resources within the department.



  • Oversee the assessment and management of life, critical illness, short term and long term disability claims, and act as a key resource in providing expertise to the disability management services team to maximize effectiveness, efficiency and productivity
  • Provide guidance, coaching and mentoring to the team that enables and encourages open-mindedness, bold thinking and new ideas that continually enhance skills and departmental and organizational effectiveness, efficiency and service delivery to both internal and external clients
  • Evaluate and enhance reporting measures to gather information relating to employee performance and claim activity to ensure accurate performance and case management feedback and guidance
  • Ensure claim decisions are completed timely, accurately and within documented service & quality measures
  • Identify, recommend and implement new or modified approaches, policies and procedures to maximize productivity and build long-term, sustainable success
  • Support the professional development of direct reports, monitor case load, performance goals and foster teamwork
  • Provide expertise and direction on complex files, rehabilitation plans, and/or files that involve appeals or complaint handling
  • Prepare annual departmental budget and monitor adherence to budget throughout the year
  • Review and approve cases as required and authorize additional investigation
  • Effectively manage escalated member concerns or questions in order to maintain positive relationships, as required
  • Support change management and ensure changes have a minimal impact to the team
  • Manage and represent Saskatchewan Blue Cross during claim appeal processes
  • Ensure supportive and collaborative relationships with the sales and service teams
  • Assist in establishing or enhancing functions and practices to support effective client meetings, communication and reporting, client specific service customization, new business acquisition, Request For Proposal responses and finalist presentations
  • Participate in external presentations; represent the organization at major industry and client facing events
  • Monitor and complete human resources functions for the department including resource and succession planning, performance management, recognition, development, and recruitment
  • Develop and enhance onboarding and training processes for new hires within the department
  • Maintain professional and technical knowledge; remain current with best practices, industry trends and product knowledge through professional networks, research and educational opportunities
  • Other related tasks and duties as assigned

  • Completion of a Bachelor’s Degree in a related field and a minimum of 5 years’ related experience preferably in the health sector, group insurance industry and/or in disability case management, including several years leading projects and teams. An equivalent combination of training and experience may be considered
  • Strong knowledge and interest in current and emerging disability practices and standards
  • Knowledge of applicable laws and regulations, including but not limited to CPP, Workers Compensation, and other publicly sponsored worker assistance programs
  • Proven ability to build effective relationships, both with internal and external stakeholders
  • Strong computer skills with a working knowledge of the Microsoft suite of products, and the ability to easily learn new software programs
  • Demonstrated ability to lead, motivate and develop employees and foster an engaging work environment
  • Demonstrated commitment and passion to excel in the delivery of superior customer service
  • Ability to manage, engage and lead through change and create innovative solutions
  • Strong written, verbal communication, presentation, facilitation, planning and organization skills
  • Ability to multi-task, work under pressure, balance competing priorities and move projects forward
  • Demonstrated ability to deal effectively with the public, peers and co-workers, and work effectively in a team environment
  • Respect for privacy and confidentiality is essential
  • Some travel is required with the ability to work flexible hours from time to time
  • The successful candidate will be required to undergo a background check
  • Must be legally entitled to work in Canada on an unrestricted basis
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