Job Details
Client Service Representative (5383)

Job Posting

Client Service Representative
Organization:  HUB International
Province:  British Columbia
Location:  Downtown & Burnaby
Job Start Date: 

HUB International is continuously GROWING, and we are looking for individuals with an ENTREPRENEURIAL mindset to join our team!

We are BC’s largest insurance broker, growing 15% year over year! We offer stability, career development opportunities, and a strong teamworking environment. Whether you’re just starting out in insurance, or a seasoned veteran, HUB can take you to your next career goal.

We are Proud to Offer

  • Competitive compensation
  • Comprehensive tuition financing and career-related training and development
  • Company matching RRSP contributions
  • Customizable flexible benefits options for you and your family
  • We promote work-life balance through flexible scheduling and hours
  • A progressive employee assistance program through LifeWorks
  • Mental and physical wellness initiatives
  • HUB Cares: we are a company that gives back and is active in the community
  • Mileage reimbursement for vehicle use (if applicable)

The Opportunity

Our Employee Benefits Division is excited to welcome you into our client-focused culture. Join us with your years of group benefits experience as our next Client Service Representative. Here’s your chance to refine and develop your client service and analytical skills as a Permanent Full Time CSR in our Employee Benefits and Group Retirement Divisions.

The Responsibilities

  • Assist Account Executives with all aspects of servicing group and individual accounts
  • Maintain accurate renewal calendar, communicate renewal timelines to Account Executives
  • Process documentation: renewals, proposals, claims history, customer correspondence
  • Maintain electronic and paper client/carrier files
  • Ensure accuracy of policy documentation from insurers before forwarding to the client
  • Contact clients regarding renewals and claims, update changes 
  • Answer account related questions/requests from clients and insurers
  • Provide policy and coverage information to clients upon request or inquiry
  • Attend occasional client meetings with Consultants
  • Create marketing materials and presentations for Consultants
  • Act as liaison between Consultants and Corporate clients

Our Culture Starts with You

  • We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business
  • We want you to be INNOVATIVE and open to sharing your ideas
  • You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.
  • You are a TEAM PLAYER who positively impact those around them; We MOTIVATE each other to GROW TOGETHER
  • You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!


The Requirements

  • Successful completion of LLQP or willing to obtain
  • 2+ years of experience in the employee benefits industry
  • Willingness to learn and take on increasing levels of responsibility, including client communication
  • Intermediate proficiency in Microsoft Word, Excel and Outlook
  • Excellent Communication
  • Typing speed of at least 55 wpm
  • Good working knowledge of underwriting arrangements
  • Has a high attention to detail
  • Comfortable conducting employee education sessions and client administration orientation sessions
  • Good understanding of employee benefits plan analytics

Asset experience that will make you stand out:

  • Experience with flex plans is an asset
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