Job Posting

Bilingual Member Services Representative
Winnipeg, Manitoba

Located in downtown Winnipeg at The Forks, TRAF (Teachers’ Retirement Allowances Fund) is seeking a professional, dedicated, analytical and service-oriented individual to fill the position of Bilingual Member Services Representative.  

The Bilingual Member Services Representative works as part of the Member Services team and is responsible for the day-to-day administration of the pension plan, as well as communicating with members in both French and English.

The Bilingual Member Services Representative is Responsible For:

• Preparing accurate and complete individual member benefit calculations (e.g., pension estimates, retirements) within established service standards.
• Assisting with the efficient processing of documentation required to pay benefits.
• Responding to members’ requests verbally and in writing with accuracy and in a timely fashion.
• Providing support to the Member Services department in organizing and preparing for seminars and appointments.
• Completing other projects and duties as assigned.

You and Your Experience:

• Post-secondary degree or diploma, preferably with a focus on actuarial science, mathematics, or business, and a minimum of two years of related experience. An equivalent combination of education and experience will be considered.
• Fluency in French is required.
• Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation is an asset.
• Understanding of basic actuarial principles and knowledge of pension and tax legislation.
• Strong analytical, organizational, and problem-solving skills.
• Superior written and verbal communication skills.
• Demonstrated proficiency with Microsoft Office, including Word and Excel.

Teachers’ Retirement Allowances Fund:

• Positive, diverse, equitable, and inclusive work environment
• Competitive salary
• Comprehensive benefits package

About TRAF: www.traf.mb.ca
The Teachers' Retirement Allowances Fund (TRAF) administers the defined benefit pension for approximately 40,000 active, former, and retired teachers in the Manitoba public school system.

TRAF is committed to a diverse, equitable, and inclusive workplace.
Under The Accessibility for Manitobans Act, all applicants may request reasonable accommodation, which will be provided throughout the recruitment process.

How to Apply:
Please apply online at https://jobs.peoplefirsthr.com/#/jobs  or by emailing your resume in confidence to Jenessa McCrae at [email protected].