Bilingual Member Services Representative (5569)
Job Posting
Bilingual Member Services Representative
Organization:
TRAF
Province:
Manitoba
Location:
Winnipeg
Salary:
Description:
Bilingual Member Services Representative
Winnipeg, Manitoba
Located in downtown Winnipeg at The Forks, TRAF (Teachers’ Retirement Allowances Fund) is seeking a professional, dedicated, analytical and service-oriented individual to fill the position of Bilingual Member Services Representative.
The Bilingual Member Services Representative works as part of the Member Services team and is responsible for the day-to-day administration of the pension plan, as well as communicating with members in both French and English.
The Bilingual Member Services Representative is Responsible For:
- Preparing accurate and complete individual member benefit calculations (e.g., pension estimates, retirements) within established service standards.
- Assisting with the efficient processing of documentation required to pay benefits.
- Responding to members’ requests verbally and in writing with accuracy and in a timely fashion.
- Providing support to the Member Services department in organizing and preparing for seminars and appointments.
- Completing other projects and duties as assigned.
You and Your Experience:
- Post-secondary degree or diploma, preferably with a focus on actuarial science, mathematics, or business, and a minimum of two years of related experience. An equivalent combination of education and experience will be considered.
- Fluency in French is required.
- Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation is an asset.
- Understanding of basic actuarial principles and knowledge of pension and tax legislation.
- Strong analytical, organizational, and problem-solving skills.
- Superior written and verbal communication skills.
- Demonstrated proficiency with Microsoft Office, including Word and Excel.
Teachers’ Retirement Allowances Fund:
- Positive, diverse, equitable, and inclusive work environment
- Competitive salary
- Comprehensive benefits package
About TRAF: www.traf.mb.ca
The Teachers' Retirement Allowances Fund (TRAF) administers the defined benefit pension for approximately 40,000 active, former, and retired teachers in the Manitoba public school system.
TRAF is committed to a diverse, equitable, and inclusive workplace.
Under The Accessibility for Manitobans Act, all applicants may request reasonable accommodation, which will be provided throughout the recruitment process.
How to Apply:
Please apply online at https://jobs.peoplefirsthr.com/#/jobs or by emailing your resume in confidence to Jenessa McCrae at [email protected].
Requirements:
You and Your Experience:
- Post-secondary degree or diploma, preferably with a focus on actuarial science, mathematics, or business, and a minimum of two years of related experience. An equivalent combination of education and experience will be considered.
- Fluency in French is required.
- Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation is an asset.
- Understanding of basic actuarial principles and knowledge of pension and tax legislation.
- Strong analytical, organizational, and problem-solving skills.
- Superior written and verbal communication skills.
- Demonstrated proficiency with Microsoft Office, including Word and Excel.