This session will be presented by:  | Sarah Dulong, Mental Health Claims Advisor Co-operators Life Insurance Company Sarah Dulong is a Mental Health Claims Advisor for Co-operators Life Insurance Company. She has spent 18 years in the financial and insurance industries, including 10 years as a Disability Case Manager. | From her experience managing disability claims, she has developed a passion for bringing awareness to and supporting initiatives surrounding mental health. In her current role, she works with Case Managers to provide insight, guidance and oversight for management of mental health claims.
She researches best practices for mental health claim protocols and makes recommendations for changes or improvements. Sarah has served as one of the company’s Mental Health Employee Champions and in May 2017, took part in on-site verification with Excellence Canada. Co-operators was awarded gold-level certification and Sarah was very pleased to have contributed to achieving this milestone. Sarah has taken several industry related courses and is currently working towards her ALHC designation. Her mission is to help those suffering from mental illness to live a healthy and productive lifestyle and to foster an open, non-stigmatized approach to mental health. |  | Paula Little, VP Operations Morneau Shepell As Vice President of Clinical Operations in the Health and Productivity line of business at Morneau Shepell, Paula Little’s role is to develop and deliver customized, qualitative programs aimed at improving the lives of employees. | Through her knowledge and expertise of best in class absence management strategies, Paula has been instrumental in developing and overseeing Disease Management tools and resources that address root causes of prolonged absences. With a focus on Return on Investment and Return on Experience, these tools help mitigate the need for long term disability, where possible and provide Employees with evidence-based care and support where needed. With strong operational oversight and expertise in absence management, Paula ensures that disability programs are tied to client objectives and results’ driven performance.
After earning her Bachelor’s degree in Psychology and Political Science, Paula has continued to complement her education with accreditations in the disability management field through the Life Office Management Association (ACS, ALHC, and FLMI) and the National Institute of Disability Management and Research (CDMP). Paula has also completed a certificate program in Disability Management from the University of Fredericton.
Prior to joining Morneau Shepell, Paula has worked with various providers in the insurance industry both within Canada and the U.S. STD and Leaves’ landscapes; as well as for other third party administrators. Bringing a wealth of experience in the disability management arena,
Paula has held progressive leadership roles as Auditor, Trainer, Manager, Quality Assurance Director, Operations Director and Vice President.
Paula joined Morneau Shepell in 2007 and has held progressive leadership positions within the organization, with a consistent focus on organizational wellness, health and productivity. Paula is dedicated to ensuring effective program designs, ongoing program management and strategic design with a focus on employee and corporate wellness. |  | Richard Heinzl, Global Medical Director
WorldCare International Inc.
Richard Heinzl is a physician, humanitarian and entrepreneur whose current focus is technology and healthcare worldwide. He is Global Medical Director for WorldCare International, Inc. the Boston-based telemedicine company. | In this role, Dr. Heinzl provides consultation and oversight on the creation and delivery of medical second opinions to WorldCare members, engages with clients worldwide, and contributes to the strategic direction of the organization.
Earlier in his career, Dr. Heinzl was the founder of Médecins Sans Frontières/Doctors Without Borders Canada (MSF Canada), which won the Nobel Peace Prize in 1999. He has been CEO and founder of several e-health companies.
Dr. Heinzl is a graduate of McMaster University’s DeGroote School of Medicine and completed postgraduate degrees related to global health at Harvard University (MPH ‘90) and the University of Oxford (MSc ‘01). He is a Fellow of the American College of Preventive Medicine. In 2000 he was awarded an Honorary Doctorate (LLD) from McMaster University and was named one of the “Hundred People Who Make a Difference” in Canada by Penguin Books. In 2016 he received the Alumni Award of Merit form the Harvard Chan School of Public Health. His Memoir, “Cambodia Calling” is published by Harper Collins. |
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