Job Details
Retiree & Survivor Benefits Plan Administrator (5439)

Job Posting

Retiree & Survivor Benefits Plan Administrator
Organization:  University of British Columbia
Province:  British Columbia
Location:  Vancouver
Job Start Date:  21-Oct-2022

UBC - Retiree & Benefits Plan Administrator

Job Summary

Provides administrative, financial and customer service support as part of the Health, Wellbeing and Benefits team.  Supports the daily administration, quality control and financial management of UBC’s Retiree & Survivor Benefits (RSB) programs. Responds both orally and by written correspondence to enquiries pertaining to the RSB programs, provides support for active benefit programs and plan members and has a working knowledge of all benefit programs and provisions. Supports the Total Compensation and Health, Wellbeing and Benefits work plan goals and objectives.

Organizational Status

Reports to the Manager, Benefits. Works closely with Health, Wellbeing, and Benefits team, other units in Human Resources, Integrated Service Centre, UBC Financial Services, client departments and retiring faculty and staff members / RSB plan members.

Major Responsibilities

 Benefits Administration:

  • Administers the daily aspects of the RSB program which includes approximately 2,200 members.  Assists retiring faculty and staff with enrolment in the RSB plans and supports RSB members with administrative changes and processes.
  • Ensures accurate collection of monthly premium (by automatic debit) for individual plan members.  Prepares and sends the monthly bank file transfer within appropriate timeframe.
  • Responsible for remitting premium payments to plan providers and reconciling with various UBC financial reports.  Works with plan member 
  • Assists faculty and staff in understanding benefit plan provisions, corresponding costs, and issues such as eligibility, enrolment, and claims procedures.  Assists in resolving clients’ benefit plan concerns, investigates issues, and liaises with carriers to resolve enrolment and claims issues. 
  • Provides support in the implementation of changes to benefits including the maintenance and updating of benefit plan contracts, documents, and brochures, both in print and online.  Ensures that print and online communications are in accordance with benefit plan documents, contracts, collective agreements, and relevant legislation.

Communications & Customer Service: 

  • Provides input into the Benefits Team communication plan and communication strategy.
  • Answers enquiries regarding benefits plan and provisions through benefits information email and HR Benefits telephone line.
  • Administers tickets submitted through Service Now.  Ensures timely response or reassignment of tickets to the appropriate representatives.
  • Prepares and coordinates the distribution of the UBC RSB plan newsletter twice per year and updates RSB brochure as needed.
  • Writes and contributes content to the UBC Benefits’ quarterly Benefits FYI publication, updates and assists with the maintenance of webpages related to the RSB program.
  • Participates in benefits information sessions for faculty and staff which include Benefits Information booths at UBC outreach events. 
  • Provides back-up to other benefits team members as needed.
  • Performs other duties related to the qualifications and requirements of the position.

Decision Making

Exercises judgment and initiative in handling non-routine matters that require the interpretation of University and Departmental guidelines, procedures and policies.  Must use extensive initiative in planning workload.  Ability to work independently and within a team.  Ability to work under pressure and meet deadlines.  Ability to exercise tact and discretion and work respectfully in a team environment. 

 Supervision Received

Works under limited supervision.  Performs duties independently and collaboratively with colleagues as required.  Consults the Manager on unusual problems that depart from policies, procedures and established practices. 

Consequence of Error/Judgment:

Incorrect information provided could result in financial or legal consequences for the University, department and individual.

Inaccurate or incorrect benefit information given out to Faculty and Staff may result in payment/coverage errors, delay the commencement of benefits or payouts to claimants and provides a poor image of the UBC Benefits program.

Working Conditions

Office environment with own workstation and laptop computer. This position has the option of a hybrid work arrangement.




High school graduation, plus two years of post-secondary education.  A minimum of 4 years of related experience or the equivalent combination of education and experience.  Certified Employee Benefits Specialist (CEBS) courses an asset.

  • Effective oral and written communication, problem solving, interpersonal and organizational skills;
  • Ability to exercise tact and discretion in dealing with confidential and sensitive matters;
  • Ability to prioritize workload, work under pressure and meet tight deadlines;
  • A comprehensive knowledge of University policies, priorities and procedures including benefit plan provisions; Provincial and Federal government benefit plans; collective agreements.
  • Knowledge and experience with Microsoft Office suite essential, Adobe Acrobat and HR and Finance Management systems such as Workday preferred;
  • Proven experience using word processing, creating spreadsheets and performing data manipulation, and electronic mail applications;
  • Proficiency in the use of English grammar, spelling and punctuation;
  • Knowledge and experience with Workday an asset.
  • Knowledge and experience with payroll processing an asset.
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