Job Details
Pension Support Officer (5471)

Job Posting

Pension Support Officer
Organization:  IWA-Forest Industry Pension & LTD Plans
Province:  British Columbia
Location:  Burnaby

Established to support Canadian forestry workers and their families, the IWA–Forest Industry Pension and LTD Plans provide pension and disability benefits and rehabilitation services to members. The plans are jointly trusteed by union and industry appointees.

With over $4 billion in assets, 450+ participating employers and 70,000 members, the IWA–Forest Industry Pension Plan is one of Canada’s top 100 pension funds and is one of the top three private sector pension funds in BC. The IWA–Forest Industry LTD Plan was created almost a decade after the pension plan, and now serves over 12,000 members across western Canada.

Both plans are administered by the Plan Office, which manages plan assets and benefits. At the Plan Office, our members are our number one priority, and we take pride in offering exceptional service—whether we’re dealing with members, participating employers, union locals or each other.


  • Full range of benefits include vision, extended health, dental, Health Spending Account
  • Defined benefit pension plan
  • Nine-day fortnight
  • Company sponsored staff appreciation day, Christmas party and social events
  • Three weeks’ vacation to start
  • Transit/parking subsidy
  • Central Burnaby location close to transit
  • Plus much more….


The Pension Support Officer is a member of the pension department and assists with the day-to-day administration of the IWA–Forest Industry Pension Plan, including:

  • Answering pension benefit related enquiries by phone
  • Ensuring that members’ records are maintained in an accurate and up-to-date manner which involves such things as entering address changes, beneficiary information, etc.
  • Administering the post-retirement death process
  • Following-up on outstanding repayments
  • Processing applications for pensions for members, survivors, beneficiaries, and limited members
  • Implementing garnishments and increases with respect to return-to-work provisions


The IWA—Forest Industry Pension and LTD Plans are responsible for the management and protection of large amounts of confidential information. All employees are expected to understand the requirements of and act in accordance with provincial privacy laws as well as to adhere to internal controls and policies to ensure confidential information is not revealed to or distributed or discussed with anyone other than as required to perform the duties of the position.

We thank you for your application; however, only successful applicants will be contacted.


Please forward your resume with cover letter to [email protected] before Friday, January 27, 2023.



  • Must possess a minimum six (6) month post-secondary education in a related program and a minimum of three years’ pension and/or benefits plan experience in a fast-paced environment.  A Diploma/Certificate in Office Administration or Business Management is considered an asset. Combination of education and experience may be considered
  • Must be a strong team player with the proven ability to function in a multi-task environment to complete work on a professional and timely basis
  • Strong organizational and administrative skills with the ability to balance competing priorities and effectively deal with changing situations or priorities
  • Proven ability to complete work in a timely manner with exceptional accuracy and attention to detail when reviewing reports and entering data
  • Strong verbal communication and interpersonal skills together with a customer service focus and a professional and respectful approach. Must display courtesy, discretion, and understanding in dealing with confidential matters and member situations
  • Proficient with MS Office, including Word, Excel, Outlook, and Teams.
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