Job Details

Job Posting

Organization:  City of Toronto
Province:  Ontario
Location:  Toronto
Job Start Date:  22-Aug-2022

Permanent and temporary full-time positions – Toronto, ON

Job Summary:

As part of the City of Toronto’s Pension, Payroll & Employee Benefits Division, the Payroll Benefits Pension Service Representative 2 will be responsible for performing a wide variety of critical duties related to the processing of payroll, pension and employee benefits, including supporting our accelerated recruitment and OMERS pension enrollment initiatives amongst others. This will include tasks such as processing, verifying, updating and monitoring deductions for all City employees, validating paysheets, verifying payrolls are accounted for, enrolling new employees into the pension plan, updating employee information and maintaining employee records in a confidential manner. This role also involves providing customer service to all stakeholders by responding to enquiries, resolving issues, and providing information in a timely and service-oriented manner. You bring your leadership, resourcefulness, customer service orientation and work ethic to this exciting role within a high-performing team and fast-paced environment.

Major Responsibilities:

Processes, verifies, updates and monitors statutory, mandatory and voluntary deductions for all City employees. Monitors and processes payments/deductions such as manual/replacement cheques, garnishments, family support payments and wage assignments, sick pay grants, maternity leaves, Workers Compensation Benefits, retroactive adjustments, separation of employment, arrears, advance payments and deductions.
Receives and checks documents pertaining to the updating of payroll, benefits and pension records, ensuring accuracy and adherence to corporate policies, legislation and union contracts. Checks paysheets and verifies that payrolls are accounted for, and performs payroll processing. Updates and monitors transactions such as Group Life Insurance, Long-Term Disability, and Health & Dental Plans, for City of Toronto employees.
Enrolls new employees into pension plan, and prepares termination papers for pensions, deaths, etc. Prepares and reports changes and reconciles contributions to OMERS by employee. Prepares broken service election forms and correspondence to employees and collection of required deductions.
Initiates transactions to update the employee master file based on authorization requests and/or status updates being monitored such as increments, extensions to employment and alternate rates, and obtains authorization for processing.
Responds to enquiries, resolves complaints, and exchanges information with all levels of staff, councillors, the public, government agencies, or private companies, on the telephone and in person.
Investigates problems relating to employee’s direct deposits, requests cancellations, recalls payments, and initiates requests for off-cycle payments.
Runs Payroll Simulation Reports at pay close to check for errors and verify the data entered.
Sets up and maintains manual and computerized records and filing and retrieval systems.
Calculates pensions payable to retired employees and spousal benefits.
Prepares accounting entries from monthly custodial statements and payroll, and payment of invoices, and reconciles general ledger and Bank accounts.
Verifies pension payroll information to ensure deductions are properly calculated in accordance with government legislation and corporate and pension plan policy. Verifies, edits, balances and initiates computer runs for all payrolls. Investigates problems regarding data input, system payroll errors and errors in outputs. Makes recommendations to resolve.
Schedules and runs all system-related jobs and interfaces within assigned area.
Initiates transactions to update pensioner’s master file based on authorized requests and/or status updates being monitored, such as integration and stepped offsets, marital breakdowns and tax deductions, and death, and obtains authorization for processing.
Receives and checks documents pertaining to the updating of pension payroll records. Maintains input records for audit purposes. Composes correspondence and memoranda.
Checks automatically generated calculations and test reports to ensure accuracy of set-up and/or programming to new/changed routines/processes. Investigates and takes corrective action regarding errors or warnings related to pension payrolls.
Reviews Payroll records to determine credited service, contributions and contributory earnings to be reported to OMERS in regards to processing of OMERS benefits.
Prepares correspondence to employees regarding benefits while on leave of absence, and monitors benefit arrears and continuation/termination of benefits.
Trains staff.

Key Qualifications:

Your application must describe your qualifications as they relate to:

Post-secondary education in a discipline pertinent to the job function (i.e. public administration, business, payroll, etc.) or an equivalent combination of relevant education and/or experience.
Experience processing pension, payroll and/or employee benefits. Experience in a unionized environment is an asset.
Experience with computer-based financial/payroll systems, e.g. SAP, SuccessFactors.
Experience in the application of payroll, pension or benefits policies, procedures and legislation.

You must also have:

Knowledge of Canada Revenue Agency regulations, Canada Pension Plan, Employment Insurance, WSIB legislation, collective agreements, employment standards, and corporate policies and procedures related to payroll.
Proficiency in Microsoft Office Suite (i.e. Word, Excel and Outlook).
Ability to enter and retrieve pension, payroll and employee benefits information using computer-based systems.
Attention to detail and excellent organizational skills, with the ability to meet tight deadlines, prioritize and deal with conflicting work demands in a fast-paced environment.
Strong analytical and problem-solving skills.
Ability to work collaboratively as part of a team and establish good working relationships with staff at all levels in the organization as well as external clients.
Excellent customer service and interpersonal skills, and the ability to deal effectively with all levels of staff, elected officials, and external contacts in person, by telephone and in writing.
Excellent communication skills, with the ability to compose correspondence and memoranda.
Excellent, accurate data-entry ability with necessary math skills.
Ability to exercise independent judgment and discretion in dealing with confidential operational matters.
Ability to create and format complex reports and correspondence.
Ability to work independently with minimal supervision.
Ability to work overtime, evenings and weekends, as required.

Note: All City of Toronto employees are required to be fully vaccinated as a condition of hire in accordance with the City's Mandatory Vaccination Policy < >.

Number of vacancies: 3 permanent, 17 temporary (12 months)

Wage range: $35.84 - $39.26 per hour

Toronto is home to more than 2.9 million people whose diversity and experiences make this great city Canada’s leading economic engine and one of the world’s most diverse and livable cities. As the fourth largest city in North America, Toronto is a global leader in technology, finance, film, music, culture, and innovation, and consistently places at the top of international rankings due to investments championed by its government, residents and businesses. For more information, visit or follow us on Twitter at, on LinkedIn at or on Facebook at

How to Apply:

To apply online, submit your resume to Job ID 30482

 by Monday, September 12, 2022.

For more information on these and other opportunities with the City of Toronto, visit us online at

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity < >.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).

Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process < >.



By continuing to use this website, you are agreeing to our use of cookies.