Job Posting

Summary

We have had a promotion amongst our team and we are now seeking a technically inclined, motivated and conscientious person to join our team as a Member Services Specialist. The successful candidate will support the full member experience department, while focusing on serving our members who are making transfer and withdrawal decisions.

You will care for our members’ journeys by:

• Taking responsibility and ownership of pension administration focusing on decision points along a member’s journey related to transfers, withdrawals and payments (e.g., decisions to consolidate funds, decisions at termination of employment, death benefit payments, etc.),
• Analyzing detailed financial and membership information to identify opportunities for improvements in the overall member experience and journey with the CSS Pension Plan, and
• Responding to inquiries on matters related to CSS rules and regulations, member rights and obligations, and regulatory requirements.

The successful candidate will be a technically inclined high performer who thrives in a busy environment, strives to think outside of the box, and can pivot between competing priorities and complex matters. A strong sense of quality member service, belief in empowering others, and understanding of the value of the co-operative system will be positive attributes that you bring to the team. The Member Services Specialist is required to develop an expert understanding of our pension benefit provisions, policies, and procedures.

You will work effectively in a team environment guided by the team-developed “Pillars of Collaboration” which represents the values of “Respect, Commitment and Communications”.

Key Responsibilities

As a staff member of CSS and the Member Experience Department, your responsibilities include:

• Explain all Plan requirements for the transaction and guide the plan participant through the completion and submission of appropriate forms.
• Enter properly completed requests into the Plan’s pension administration system and generate payments, complete required transfer documentation and forward to receiving financial institutions, as necessary.
• Generates and analyzes reports and information from our information systems and identifies opportunities to support and enhance the member experience.
• Accountable for supporting an environment and culture of collaboration, learning, and service which respects diversity, encourages all teammates to work together to achieve results and contribute to a healthy, rewarding, and productive working environment where personal and team accountability are key to meeting CSS’ strategic and operational goals.