Job Details
Member Services Representative (5410)

Job Posting

Member Services Representative
Organization:  Teachers' Retirement Allowances Fund (TRAF)
Province:  Manitoba
Location:  Winnipeg


The Teachers’ Retirement Allowances Fund (TRAF) administers the defined benefit pension plan for approximately 40,000 active, former, and retired teachers in the Manitoba public school system.

We are currently seeking a professional, dedicated, analytical and service-oriented individual to fill the position of Member Services Representative, which is part of the Member Services team responsible for the day-to-day administration of the pension plan.


  • Prepare accurate and complete individual member benefit calculations (e.g., pension estimates, retirements) within established service standards
  • Assist with the efficient processing of documentation required to pay benefits
  • Respond to members’ requests verbally and in writing with accuracy and in a timely fashion
  • Provide support to the Member Services department in organizing and preparing for seminars and appointments
  • Complete other projects and duties as assigned

  • Post-secondary degree or diploma, preferably with a focus on actuarial science, mathematics or business, and a minimum of two years of related experience. An equivalent combination of education and experience will be considered.
  • Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation is an asset
  • Understanding of basic actuarial principles and knowledge of pension and tax legislation
  • Strong analytical, organizational and problem-solving skills
  • Superior written and verbal communication skills
  • Demonstrated proficiency with Microsoft Office, including Word and Excel
  • Fluency in French is an asset

TRAF offers a competitive salary and comprehensive benefits package. If you are interested in this position, please forward your resume and cover letter by Friday, July 15, 2022. While all applicants will be considered, only those selected for an interview will be contacted.

TRAF is committed to a diverse, equitable and inclusive workplace. Under The Accessibility for Manitobans Act, all applicants may request reasonable accommodation, which will be provided throughout the recruitment process.

By continuing to use this website, you are agreeing to our use of cookies.