Job Details
Director, Pension Operations (5556)

Job Posting

Director, Pension Operations
Organization:  People First HR Services
Province:  Manitoba
Location:  Winnipeg
Job Start Date: 

Established in 1925, the Teachers' Retirement Allowances Fund (TRAF) administers the pension plan for public school teachers in the Province of Manitoba. With a current membership in excess of 40,000, TRAF continually looks to invest in and modernize their processes and technologies. To advance this objective, TRAF has created a new opportunity to join their well-established and long-standing organization – Director, Pension Operations.

Reporting to the Chief Operating Officer, this  position is an excellent opportunity for the professional who is passionate for operational excellence.  As the Director, you will lead the implementation of transformative initiatives to enhance TRAF’s pension administration processes and technology. Working closely with cross-functional teams, you will identify areas for improvement, develop innovative solutions, and ensure seamless execution of operational and process-related projects.

As the Director, Pension Operations, your key responsibilities will include:

  • Participating in the development and implementation of strategies for operational excellence, and driving process improvements, workflow optimization, and technology-related projects.
  • Collaborating with cross-functional teams to design and implement solutions that address business needs and requirements.
  • Leading change management efforts to ensure successful adoption of project initiatives.
  • Identifying opportunities for process enhancements, efficiency improvements, and transformational changes, and developing plans to successfully implement these opportunities.
  • Developing and implementing performance metrics to measure and monitor operational effectiveness.
  • Conducting research and analysis and developing business cases to support modifications to the pension administration system for enhanced efficiency, reduced risk and improved member experience.
  • Ensuring compliance with regulatory requirements and company policies and procedures.

To excel in this role:

  • Bachelor's degree (or MBA) in business administration, actuarial science, commerce, or a related field preferred.
  • Certifications such as CPA, CFA, PMP, or a business analysis designation are highly desirable.
  • A minimum of 10 years of leadership experience in operations, business analysis, and project management, with a focus on operational change and transformation.
  • Proven expertise in leading cross-functional teams and managing complex projects.
  • Ability to leverage technology for operational efficiency.
  • Excellent communication and interpersonal skills.
  • Deep understanding of business processes and supporting technology.
  • Strong analytical, organizational and problem-solving skills, with a data-driven approach to decision-making.
  • Significant experience in vendor management related to technology solutions, including vendor selection, contract negotiation and relationship management.
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