Job Details
Benefits Analyst, Ministry and Employment Unit (5401)

Job Posting

Benefits Analyst, Ministry and Employment Unit
Organization:  The United Church of Canada
Province:  Ontario
Location:  Toronto

The United Church of Canada is a Christian community of faith and hope, called to celebrate God’s presence and to love and serve others.  We act in cooperation with others for peace, justice, care for creation, and the healing the world. Within the United Church the General Council Office supports the mission and ministry of the communities of faith and regional councils.  It is the denominational expression of The United Church of Canada, working ecumenically and in global partnership.

The Ministry and Employment Unit ensures that the employment, compensation, and pastoral relations policies established by the General Council are upheld and that federal/provincial employment standards are met.  It oversees both the pastoral charge and the General Council Office and regional council staff payroll services and is responsible for the governance and administration of the Pension Plan of The United Church of Canada. The Office of Vocation, which is responsible for the assessment, candidacy and accreditation of ministry personnel, the standards of practice and ongoing oversight and, when necessary, discipline, of ministry personnel, is nested within the unit.

The Ministry and Employment Unit of The United Church of Canada is seeking an individual to fill the role of Benefits Analyst, on a full-time (35 hours/week) permanent basis.

The Benefits Analyst will take on a leadership role to provide precise and efficient oversight for a variety of projects in relation to benefit plans, records, and accounts. They provide subject matter expertise and ensure accurate administration of group benefit plans for all members. This position plays a vital role in the coordination and management of the church’s benefit program. The main areas of focus are:

  • Data Management and General Reporting: Review and analyze data and premiums from payroll data feeds; Process lead on monthly audits of approximately 2,000 payrolls by reviewing a series of complex reports to identify inconsistent data, communicating changes to external service providers and confirming that corrections and updates are made; Responsible for preparing carrier file for both active members and retirees and update providers with all enrollments and changes; Maintain records including those for members, employers, regulators, advisors, committees and special projects; Audit member data of non-complying employers for completeness and accuracy and update the database with the required changes; Process lead in ensuring that plans are set up correctly with providers and payroll; reconciling invoices ensuring billing is correct; Contribute to technological enhancement projects; Troubleshoots resources, technology, and processes to identify problems and makes recommendations for modifications; and Prepare ad hoc reports and prepares data for analysis including an annual audit of benefits data.
  • Benefits Administration: Lead in conducting all work related to billing account reconciliations, logging account payment error and complete a full financial audit of the account; Responsible for monthly remittance of benefit premiums to the respective carriers on time and accurately; Identify cases where refunds need to be generated to employees and employers and act a peer review of reconciliations; Provide subject matter expertise on benefit policies, in order to apply relative practices and procedures when responding to incoming inquiries regarding benefit status; Identify opportunities, tools and/or reporting methods to be used to streamline and improve processes.   Ensure processes are documented and shared with benefits team as required; Process enrollments /changes to benefits, update benefit database system diligently with complete and accurate information in a timely manner; Lead in government filings, plan audits, and other tax-reporting requirements as necessary; Undertake various specialized projects as assigned by the Manager, Pension and Benefits or the Team Leader/Project Manager, Pension and Benefits; and provide administrative and research support as requested.
  • Customer Service: Point of contact for escalated concerns that have been raised by employees and employers; Respond to a wide range of inquiries from plan members and employers ensuring prompt and accurate responses to benefits inquiries in a clear, timely and professional manner; Interpret policies and communicate those details to team members, employers and employees as it relates to group benefits; and Act as a resource in areas related to the administration of the benefit plans including data integrity, historical legacy information, procedures and policies.
  • Disability Management: Peer review Restorative Care Plan (RCP) payments made to employers for employees on approved restorative care; and Provide support to team members in regards to disability.

As part of our ongoing commitment to the Accessibility for Ontarians with Disabilities Act, The United Church of Canada will provide assistance to employees who request accommodation throughout their employment with United Church of Canada, unless the position is deemed to be a bona fide occupational requirement and/or to the point of undue hardship considering issues of health, safety and cost.

Working Conditions: This is a remote position working from home. The incumbent must be available to work from the General Council Office, in Toronto, Ontario, up to 4 times a year, as requested. Sitting and viewing a computer screen for long periods, keyboarding/using voice recognition software, intermittent physical activity including sitting, standing and being on the phone for long periods of time will be required. Occasional overtime may be required.

Compensation: Salary will be based on skills and experience, within the category 6 salary range of $57,451.54 - $76,601.61. Pension and group benefit plans coverage and annual vacation round out this compensation package.

How to Apply: Interested applicants are invited to submit their resume, quoting job number 22-56 to Human Resources e-mail: [email protected]


  • Post-secondary education; CEB/CEBS/PPAC certification or working towards this certification is an asset.
  • 5+ years’ recent and progressive benefits administration and benefit analysis experience;
  • Disability management and/or experience working with third party-providers and/or multi-employer plans are assets;
  • Experience in a church or not-for-profit setting is desirable.
  • Knowledge and experience in group benefits together with a strong understanding of benefit plan design, funding principles and best practices together with knowledge of federal and provincial legislation for all provinces.
  • Self-directed with the ability to meet deadlines, working with high volumes, complex procedures, and high expectations of accuracy and attention to detail;
  • Proficient in the use of various software applications - Office 365, Dynamics, SharePoint, One Drive, Teams, Zoom, with advanced knowledge of Excel (expertise in working with and manipulating large data files);
  • Strong organizational skills with the ability to balance conflicting competing priorities and the flexibility to effectively deal with changing situations or priorities;
  • Ability to interpret and maintain contracts, manuals, policies, bulletins etc. regarding benefits administration; Knowledge of insurance contracts would be an asset;
  • A team player with a commitment to collaboration and customer service;
  • Ability to analyze, problem solve and make decisions using reasoning and sound judgement;
  • Strong verbal and written communication and interpersonal skills together with a “customer service” ethic and a professional and respectful approach; the ability to liaise with plan members, internal team members and service providers; French language skills would be an asset;
  • Ability to work in a confidential environment showing tact, diplomacy, discretion, flexibility and patience resulting in client satisfaction;
  • Alignment with the vision and values of The United Church of Canada – respect, integrity, passion and diversity;
  • A strong sense of ambition and the willingness to take initiative.
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