Job Details
Claims Services Manager (5381)

Job Posting

Claims Services Manager
Organization:  3sHealth
Province:  Saskatchewan
Location:  Regina
Job Start Date:  20-Jun-2022
Salary: 
Description:

3sHealth has an exciting opportunity to join our Employee Benefits Department in a leadership role as our new Claims Services Manager!

The Claims Services Manager, Employee Benefits, is responsible for the daily operations of the Claims Services team ensuring the delivery of disability claims management services to employee benefit plan members, health care employers, unions, and other stakeholders. The Employee Benefit Plan Trusts provide benefits to 44,000 active health care employees and their families, and 15,000 retirees on behalf of 74 health care employers across Saskatchewan.

Reporting to the Director of Claims Services, the Claims Services Manager is responsible for a team of people who provide world-class service to our customers and partners every day and uphold the Employee Benefits philosophy of “We Take Care of the Caregivers”. The Claims Services Manager will develop disability case management best practice, ensure consistent application in the daily work of the team, and respond to complex inquiries. Following the implementation of a new disability case management system, including electronic file management, the Claims Services Manager will lead the team through process development and build efficiencies by leveraging our new technology. In addition, the Manager will undertake research projects, provide education and seminars, and compile and analyze reports to monitor trends and experience of the Plans.

Through setting and monitoring the service standards of the department, ensuring quality at every step of the way, the Manager works to remove barriers and ensure that customers receive efficient and timely communication throughout the disability claim process. In an environment committed to continuous improvement, the Manager will use Lean tools to increase communication, perform root cause analysis and improve the work we do for our customers. As an experienced people leader, the Claims Services Manager provides ongoing direct supervision, coaching and mentoring to employees.

At 3sHealth, we value our culture of collaboration and innovation, and we have been named one of Saskatchewan’s Top Employers for the past six years.  We offer comprehensive health and dental benefits, as well as generous paid time off. 

Requirements:

Our ideal candidate would typically possess the following:

  • Bachelor’s degree in business administration OR an acceptable combination of post-secondary education and work experience
  • Formal education/training in leadership or willing to complete
  • A minimum of 5 years of progressively responsible experience in benefit plan administration, the insurance industry or claims management, or an equivalent combination of education and experience

For a full list of qualifications and to apply for this opportunity, visit the 3sHealth Careers page at www.3shealth.ca/careers.  Apply by May 17, 2022.

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