Job Details
Member Services Specialist (5495)

Job Posting

Member Services Specialist
Organization:  Civil Service Superannuation Board
Province:  Manitoba
Location:  Winnipeg

At the Civil Service Superannuation Board (CSSB), our pension plan members and their future are at the heart of everything we do. With $9.7 billion in assets and 52,000 members, we’re kind of a big deal here in Manitoba! To stay this way, we need exceptional employees who want to make a difference and are willing to learn.  

The Role

This isn’t your typical member services role. You won’t work in a call centre. There is no script to follow. You don’t need to sell anything. And people are generally happy to talk to you! 

You’ll give plan members timely, accurate, and clear information so they can make informed decisions about their pensions. 

Responsibilities include:

  • Responding to member questions about their pension or insurance benefits
  • Reviewing options available to members experiencing certain life events (e.g., retirement, termination, death, divorce/separation, leave of absence) and helping with necessary documents
  • Preparing pension estimates for different scenarios and checking for accuracy 
  • Delivering presentations to help members understand their pensions  
  • Improving communication tools and methods for members 

Member meetings are by phone, virtually, and in-office. Occasionally our team travels to Manitoba communities outside Winnipeg.

The salary for the successful candidate will range from $60,579 to $86,717.


What You Need

  • Experience in pension administration, benefit or insurance administration, or financial services
  • Experience in a member or customer service role  
  • Positive attitude and passion for learning 
  • Strong written and oral communication skills, including tact and discretion when addressing sensitive and confidential information
  • Ability to work independently and demonstrate initiative
  • Strong analytical and problem-solving skills 
  • Basic proficiency with Microsoft Word, Excel, and Windows
  • Completion of the Certified Employee Benefits Specialist (CEBS) and/or Pension Plan Administration Certificate (PPAC) programs would be an asset 

If your experience doesn’t align perfectly with every requirement in this posting, but you’re excited about this opportunity, we encourage you to apply. 


We work in a true team environment where we respect and support each other. There is always something new to learn. We encourage employee development through experiences, projects, and formal and informal education. We challenge ourselves to look for better ways to serve our members. When something isn’t working or could be improved, we explore how to fix it. We never say, “That’s just the way we do things.” If there’s a better way, we find it.  

We offer competitive salaries. We also offer comprehensive benefits to support your health, work/life balance, and overall wellness.  

  • A defined benefit pension plan that provides lifetime guaranteed income in retirement 
  • Compressed workweek (resulting in an additional 16 days off annually)
  • Dental, vision, and drug coverage
  • Health spending account
  • Excellent vacation accrual giving you time to recharge
  • Sick, compassionate, and family-related leave
  • Wellness allowance and onsite fitness centre
  • Employee assistance program
  • Ongoing professional development  

To learn more about the CSSB, visit

Join us! 

Send your resume to [email protected] Applications must be received by March 15, 2023.

We will only contact candidates selected for further assessment.

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