Job Details
Manager, LTD & Adjudication (5522)

Job Posting

Manager, LTD & Adjudication
Organization:  IWA-Forest Industry Pension & LTD Plans
Province:  British Columbia
Location:  Burnaby
Job Start Date: 

Established to support Canadian forestry workers and their families, the IWA–Forest Industry Pension and LTD Plans provide pension and disability benefits and rehabilitation services to members. The plans are jointly trusteed by union and industry appointees.

The IWA–Forest Industry Long Term Disability (LTD) Plan was created in 1982, and now serves over 8,600 members across western Canada.

Both plans are administered by the Plan Office, which manages plan assets and benefits. At the Plan Office, our members are our number one priority, and we take pride in offering exceptional service—whether we are dealing with members, participating employers, union locals or each other.

Forest Industry Disability Adjudication Services (FIDAS) provides services to review, approve, deny, and monitor disability claims for the IWA-Forest Industry LTD Plan. The FIDAS mission is to provide fair, timely and cost-effective adjudication of member’s claims for LTD benefits. A sub-committee of the LTD board of trustees oversees FIDAS.

Working at the Plan Office, you’ll enjoy generous health and pension benefits, an inclusive, close-knit work culture that supports work-life balance, and opportunities to engage in ongoing training and development.


  • Full range of benefits include vision, extended health, dental, Health Spending Account
  • Defined contribution pension plan
  • Company sponsored staff appreciation day, Christmas party and social events
  • Three weeks’ vacation to start
  • Transit/parking subsidy
  • Central Burnaby location close to transit
  • Plus much more….


The Manager, LTD & Adjudication is responsible for the effective operations of the Long-Term Disability and Adjudication teams. They will manage staff, direct the work of the teams, and assist the Director, LTD & Rehabilitation with coordination and performance of projects, process improvements, and various functions.

The Manager, LTD & Adjudication will:

  • Manage the LTD and FIDAS staff which includes managing time off requests, recruitment, monitoring deliverables, provide direction, training of staff, manage performance, absenteeism, and accommodation requests.


  • Oversee assignment of adjudication cases and monitor workloads
  • Review claim declination and termination decision letters
  • Attend FIDAS board meetings and assist in preparation of board materials


  • Plan, develop and implement procedures and processes
  • Verify system entries by LTD Benefit Coordinators
  • Oversees stop payments and reissued cheques to ensure YTD entries are correct
  • Administer LTD appeal process
  • Ensure appropriate administration of LTD Plan text and guidelines, Trustee decisions and negotiated changes
  • Verify FIDAS overpayment calculations, issue initial overpayment letters, and coordinate repayment recoveries with the legal team.
  • Prepare reports for the LTD Board Meetings and attend as required.
  • Balance LTD monthly payments and verify and approve weekly rehabilitation expenses


  • University degree preferably in a related field such as health care or business administration, along with 5 to 7 years of related experience in the administration of disability benefits. Exposure to employee benefits administration and medical adjudication; with industry specific training such as CEBS, GBA, or FLMI is an asset.
  • Aptitude for mathematics and accuracy in calculations.
  • Research ability to investigate legislative, tax or benefits matters regarding disability claims. Ability to consult with the Director or Legal team on complex issues when necessary.
  • Excellent skills in people management with an ability to build relationships will be a key asset. A high degree of initiative and a respectful approach in conflict resolution is essential. Must display discretion and sensitivity in dealing with confidential matters.
  • Proven project leadership skills experience.
  • Excellent interpersonal, verbal, and written communication skills, with an ability to focus on developing processes to improve operational efficiencies while maintaining service quality and simultaneously fostering a culture of cooperative teamwork.
  • Excellent organizational and administrative skills with the ability to balance competing priorities and effectively manage with changing situations, while meeting deadlines and displaying attention to detail in all areas of work.
  • Proficient in Office 365 applications including Word, Excel, PowerPoint, and Teams


The IWA—Forest Industry Pension and LTD Plans are responsible for the management and protection of large amounts of confidential information. All employees are expected to understand the requirements of and act in accordance with provincial privacy laws as well as to adhere to internal controls and policies to ensure confidential information is not revealed to or distributed or discussed with anyone other than as required to perform the duties of the position.

We thank you for your application; however, only successful applicants will be contacted.


Please forward your resume with cover letter to [email protected] before Friday, May 12, 2023.

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