Job Details
Disability Communications Specialist (5238)

Job Posting

Disability Communications Specialist
Organization:  Civil Service Superannuation Board
Province:  Manitoba
Location:  Winnipeg

The Organization:

Focusing on our members and their future is at the heart of everything we do at the Civil Service Superannuation Board (CSSB).  As one of the largest pension plan administrators in Manitoba with over $9.7 billion in assets and approximately 50,000 members and stakeholders from the Province of Manitoba, associated boards, commissions, and crown corporations, this represents a huge responsibility.  With just over 55 employees, we are a small organization that does big things!

To do this we need exceptional employees who are passionate about their work, willing to take on new challenges and ultimately make a difference.   We are currently looking for just such an individual to join our team as a full time, permanent Disability Communications Specialist.

The Role:

As part of our Communications and Client Services team, the Disability Communications Specialist communicates with plan members about disability pensions, retirement, and terminal illness life insurance advances. The role of the Disability Communications Specialist includes the following:

  • Responding to member inquiries, conducting personal meetings, providing ongoing client contact regarding case management, and liaising with the Board’s Consulting Physician, other benefit providers, agencies, employers, and physicians.                         
  • Providing plan members with disability pension application information, life insurance pre-payment correspondence, pension estimates, forms, and related information.
  • Coordinating the collection of supporting information, forms and documentation.
  • Reviewing and evaluating disability pension and terminal illness advance applications to ensure members meet the established criteria. (Note: this does not include assessment of the disability itself, but focuses instead on the completeness of the application and supporting documents. Assessment of the medical condition is the responsibility of the Board’s Consulting Physician.)
  • Preparing monthly reporting and reconciliations for the Board.
  • Managing confidential and sensitive material, data and information.

The Skills We Need:

  • Experience in benefit administration, preferably in the area of defined benefit pensions.
  • CEBS designation or similar employee benefits education.
  • Excellent organizational skills.
  • Exceptional written and oral communication skills, including the ability to communicate in a calm, straight-forward and professional manner.
  • Ability to work independently and as part of a team, with a high degree of initiative, diplomacy, accuracy, confidentiality and good judgment.
  • Working knowledge of Microsoft Word, Excel and Windows.
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