Senior Director, Pension & Benefit Services (4813)

Job Posting

Senior Director, Pension & Benefit Services
Organization:  Alberta Urban Municipalities Association
Province:  Alberta
Location:  Edmonton

Reporting to the Chief Operating Officer, the Senior Director, Pension & Benefit Services plays a key role in managing, at a strategic level, the Alberta Municipal Service Corporation’s (AMSC) portfolio of aggregated employee benefits and pensions services. This includes a comprehensive and aggregated multi-employer employee benefits program comprised of over 200 municipalities and municipally related non-profit organizations covering 14,000 employees. The program includes, Life, Extended Health and Dental, Disability (both taxable and non-taxable), EFAP, Wage and Compensation Survey, Best Doctors, VFIS, Critical Illness and a retiree program. The position also provides strategic oversight of the Pension Services area that includes a Supplementary Defined Benefit program, SERP, Defined Contribution Program and a Group RRSP/TFSA.


The position is expected to creatively find opportunities to enhance and enrich the programs to become more comprehensive in delivering broader HR customer service offerings. The position will provide leadership, oversight and strategic direction to two Directors; the Director, Retirement Services and the Director, Benefit Services ensuring all current service offerings remain competitive and sustainable and return the expected financial obligations to the organization. Moreover, the position has responsibility for alignment with the strategic goals and objectives of the organization and will research, build the business cases and operationalize new services related to an expanded HR offering in support of the AMSC commitment to provide value, service and expertise.

  • Developing strong client relationships
  • Ability to balance the financial needs of the organization with client demands
  • Managing vendors and maintaining strong vendor relationships
  • Take on a leadership role in the introduction of a new administration system
  • Developing strategies for retention and growth from a service perspective
  • Leveraging business intelligence from other areas
  • Resolving issues and identifying gaps where AMSC can provide key benefits to the membership identifying opportunities to aggregate new services to solve business challenges in the HR environment.

Qualifications and Education Requirements

  • A degree in a related field.
  • Certified Employee Benefits Designation (CEBS)
  • A graduate degree considered an asset
  • Life and Accident & Sickness License (Harmonized LLQP) would be an asset, or must be obtained within first six (6) months

The candidate will have significant management, benefits and retirement program experience, preferably working with multi-employer plans. They will also have a solid background in ASO and TPA. In addition, they will have a strong understanding of refund accounting and underwriting.

The individual will have a proven track record in providing outstanding customer service, and have a solid ability to build effective relationships with internal and external stakeholders including: staff, vendor partners, elected officials, and municipal government staff. 

For a copy of the in-depth job description, please visit