Senior Benefits Administration Analyst (4641)
Senior Benefits Administration Analyst
Alberta Urban Municipalities Association (AUMA)
Reporting to the Director, Wellness and Claims, The Senior Benefits Administration Analyst plays a key role delivering benefits services to municipalities and nonprofit organizations. The role will focus on providing outstanding service delivery, recommending retention strategies, and a comprehensive benefit program including; dental, extended health care, critical illness, life insurances, disability and additional value add services. The incumbent will maintain and validate benefit program data from multiple sources, liaising with various internal/external business areas and subject matter experts to ensure data accuracy and completeness. The Senior Benefits Administration Analyst will stay abreast of program offerings, monitor trends, and identify opportunities for service enhancements and support projects and initiatives. This role will also work with external service providers to request reports and relevant statistics, in order to update benefit program statistics.
Permanent, Full Time
$ 72,166 – $94,600 – Program Services 4
Education and Skills
- Post-secondary diploma or degree in a relevant field or commensurate experience
- Certified Employee Benefits Specialist (CEBS) Designation, or other relevant designation is an asset.
- Life and Accident & Sickness License would be an asset
- Minimum 3 years’ experience in a similar role in a Third Party Administrator (TPA) or Benefits’ Consulting environment.
- Strong knowledge of products customarily included in group benefits program, such as basic group life, health, dental and disability insurance with the ability to interpret policy contract wording.
- Experienced in creating and streamlining standard administrative workflows, processes and procedures in accordance with industry best practices.
Skills and Attributes
- Aptitude to identify areas for improvement and implement change.
- Proven business analysis, problem solving and critical thinking skills required.
- Strong business and financial analysis knowledge, and the ability to manipulate data and develop/maintain reporting systems.
- Effective communication skills including verbal, written and presentation skills
- Strong attention to detail.
- Highly organized team player, flexible and adaptable to change.
- Ability to work independently with minimal supervision, assume initiative with a “can do” attitude, comply with deadlines, and to work concurrently on a variety of tasks.
- Superior ability in mathematics and financial analysis, and demonstrated computer skills using financial spreadsheet programs.
- Highly proficient in the MS Office Suite of products with a focus on Microsoft Excel.
- Provide metrics to support development of business plans for new projects and initiatives.
- Assess and monitor service issues including analyzing impacts and proposing solutions/opportunities.
- Support continuous improvement by identifying and implementing new approaches that improve Third Party Provider Service Level reporting.
- Assist with the execution of the standard customer life cycle events including annual renewal, new group implementation, billing and terminations.
- Work with Benefit Services Consultants to ensure administrative procedures are kept current following updates or changes, and in accordance with contractual arrangements, industry best practices and regulatory requirements.
- Act as the primary contact for coordination with internal subject matter experts regarding data support, data management issues and reporting capabilities.
- Develop value-added standard and ad-hoc reports by compiling and manipulating data from a variety of sources. Investigate, research and resolve discrepancies as needed.
- Analyze data from a variety of sources and identify trends, issues, and opportunities.
- Receive, review and verify reports from service providers.
- Update and maintain schedules to the benefit plan document, benefits booklets and related documentation.
- Assist in defining and tracking metrics and KPIs to measure success.
- Assist with year-end, annual reporting, budgeting and business planning.
- Prepare monthly provider remittance summaries and client invoicing for approval by Director, Wellness and Claims.
Other responsibilities include:
- Ensure that challenges and opportunities regarding service delivery processes with an emphasis on claims management and member needs are identified, assessed and made known to the Director, Wellness and Claims.
- Aid in gathering and compiling data required for value added services such as ad-hoc benefit compares and reviews, requested benefit changes and completion of RFPs.
- Other duties as assigned
- Travel occasionally required within the province of Alberta, with the rare requirement for an overnight stay.