Job Details
Senior Client Service Representative, Employee Benefits (5217)

Job Posting

Senior Client Service Representative, Employee Benefits
Organization:  HUB International Insurance Brokers
Province:  British Columbia
Location:  Vancouver

As a Senior Client Service Representative, you will work with clients to address inquiries and manage information regarding employee benefits coverage and administration. We are seeking an experienced individual to join our Downtown Vancouver office in this regular full-time position.

Our Bentall One Vancouver office is located in center of Downtown Vancouver. This location is easy accessible by skytrain and near many shops, restaurants and amenities.


Choose a career with HUB and create a future that combines a diverse, challenging work environment with financial security and celebrated success.  To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our careers page!

Career development and advancement is important to you, and to us.  As the largest insurance broker in Canada, and 5th largest broker worldwide, HUB is growing by 15% each year on average, positioning you for longevity and success.

We’ve developed a friendly, passionate and entrepreneurial-focused culture, allowing you to share and learn alongside your fellow experts and colleagues.  We offer in-house educational development as well as paid educational opportunities, so that you can further develop your leadership skillset and industry knowledge.  

As a Senior Client Service Representative you will:

  • Communicate and liaise with insurance carriers and clients to resolve benefit inquiries, challenges, and claims issues
  • Advocating for the client and ensure prompt and thorough handling of accounts
  • Service clients proactively anticipating and addressing their needs by keeping them up to date with relevant information
  • Manage new client implementation and plan transfers, including master application and employee enrolment documents
  • Handle plan amendments, including pricing requests and employee communication bulletins
  • Prepare and attend client meetings - follow through with action items in a timely and concise manner
  • Deliver employee benefits administration training and employee education sessions to clients
  • Review and deliver to clients group insurance contracts and booklets from insurance carriers


  • Competitive compensation with industry-leading benefits for you and your family. 
  • Flexible health, dental and lifestyle benefit options
  • Comprehensive tuition financing 
  • Support for your career-related training and development.
  • Career advancement for you in the Group Benefits and insurance industry.
  • A place to belong, where your ideas matter, and values drive decisions.
  • An empowering environment where you will be provided with the right tools and support to deliver exceptional client service.
  • Mileage reimbursement for vehicle use (if applicable) 
  • Flexible hours to promote work-life balance

Entrepreneurship – We encourage innovation and educated risk-tasking.
Integrity – We do the right thing, every time. 
Teamwork – We work together to maximize results.
Accountability – We measure and take responsibility for outcomes. 
Service – We serve our customers, communities and colleagues.



As the successful candidate, you will bring: 

  • An LLQP and Life License (or willing to obtain within six months of start)
  • a minimum of five years’ experience in the employee benefits industry in a client facing role
  • A GBA, RPA or CEBS’ designation or actively pursuing
  • A Post-secondary education in Business Administration or a related field, or an equivalent combination of experience and education. 
  • The ability to build and maintain strong relationships with clients and external stakeholders
  • An intermediate or advanced proficiency in MS Office Suite.
  • Excellent communication, both written and oral
  • Proven ability to work in a team environment as well as independently
  • Exceptional organization and time management
  • Ability to manage confidential information with appropriate level of discretion
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