Director, Pension Services (5076)

Job Posting

Director, Pension Services
Organization:  Alberta Teachers' Retirement Fund Board
Province:  Alberta
Location:  Edmonton

The Alberta Teachers' Retirement Fund Board (ATRF) is an organization that takes pride in our outstanding investment management and exceptional plan member services, resulting in more than $17 billion of assets under management on behalf of more than 80,000 plan members.

As a growing and diverse organization, we're building for the future and require the skills and talents of people like you. Join our team in Edmonton, Alberta and be part of a high-performing, collaborative group that shares a purpose and a commitment to excellence.


We are currently seeking an enthusiastic Director, Pension Services to join our dynamic, team-oriented organization in Edmonton, Alberta.

Reporting to the Vice President, Pension Services, the Director, Pension Services has robust pension plan knowledge and experience and will oversee all pension services operations. The Director, Pension Services designs and delivers the Pension Services strategic and operational solutions necessary for ATRF to achieve its business objectives. The position oversees the development, implementation, and evaluation of Pension Services programs and services that result in exceptional plan member, employer, and stakeholder experiences.

The ideal candidate is someone who has a passion for client service and benefit delivery, driven by continuous improvements and innovation, and having experience leading through change, achieving team success and growth.


The Director works in collaboration with all areas of Pension Services to ensure service integration and operational excellence, as well as sustainable program implementation for the delivery of exceptional services to all plan members and employers. The Director maintains strong relationships across the organization, as well as external consultants and peer organizations for sharing information as appropriate. Providing strategic advice, consultation, and support to employees and leaders at all levels of the organization is critical to the role.


This position is responsible for all operations related to Data & Employer Services and to Member Services, including education, outreach and counselling services. The Director leads a team of professionals that are providing accurate and timely calculations and processing of all member transactions, providing excellent client service by communicating with employers, plan members and other stakeholders, as well as data reporting, validation and analytics. The position will define, monitor and report on the quality, standards, priorities and timeliness of deliverables for the Pension Services department while reporting regularly to the Vice President, Pension Services.

In addition to managing and coaching the team and resolving complex situations, the Director is consulted as a resource and technical expert in all aspects related to pension fund operations, communication and administration.

As one of Alberta's Top Employers for the last three consecutive years we offer a competitive compensation package which includes:

  • 100% employer paid benefits, defined benefit pension plan, health & wellness spending accounts, paid volunteer time and much more.
  • Excellent opportunities for professional growth and career development.
  • Learning and development supported through ATRF's education reimbursement program.
  • An engaging, inclusive culture where you can be you!

At ATRF, diversity is one of our core strengths. We are an organization that takes pride in ensuring the people we hire and the culture we create reflects and celebrates diversity of thought, background, and experience.

To apply, submit resume and cover letter to Attention: Amanda Murphy, Manager Human Resources.


  • Completion of a 4-year university degree in a relevant field
  • Minimum of 10 years of progressively more responsible roles in pension fund administration
  • Minimum of 5 years of experience in leadership roles
  • Demonstrated ability to exercise influence at all levels
  • Well-honed business partnership skills 
  • Exceptional problem solving skills - able to support staff in determining root causes of complex issues and arriving at sound recommendations for resolution
  • Strong knowledge of pension administration practices and processes, pension plan rules and legislative framework
  • Demonstrated commitment to client service delivery and innovation
  • Adaptable and resilient, with the ability to build relationships
  • Strong analytical, strategic and organizational skills
  • Proven ability to lead effectively in team-based environments, as well as working independently on tasks, which require high levels of initiative, autonomy and independent thought and action
  • Displays a commitment to integrity and ethical behaviour at all times and in all circumstances