Pension Analyst (4841)

Job Posting

Pension Analyst
Organization:  The Plan Office at the IWA-Forest Industry Pension & LTD Plans
Province:  British Columbia
Location:  Burnaby
Job Start Date:  13-Mar-2018


Established to support Canadian forestry workers and their families, the IWA–Forest Industry Pension and LTD Plans provide pension and disability benefits and rehabilitation services to members.

With over $3.6 billion in assets, 450+ participating employers and 70,000 members, the IWA–Forest Industry Pension Plan is one of Canada’s top 100 pension funds, and is one of the top three private sector pension funds in BC. The IWA–Forest Industry LTD Plan was created almost a decade after the pension plan, and now serves over 12,000 members across western Canada.

The plans are intended to supplement government retirement benefits and provide financial protection in the event of illness and injury. They are a valuable part of members’ financial security in retirement and beyond. Both plans are administered by the Plan Office, which manages plan assets and benefits.

The Pension Analyst is a member of the IWA—Forest Industry Pension Plan administration team responsible for the day to day administration of the IWA—Forest Industry Pension Plan. 

As a Pension Analyst, you will process retirement applications, termination applications (for members who have broken service and terminated from the plan), and pre-retirement death applications, including relevant calculations.

  • Assemble retirement packages and prepare pension estimates and letters within established timelines.
  • Process termination benefits and pre-retirement death benefits accurately and in a timely manner.
  • File verification of pension and termination files to ensure members have received all the credits they are entitled to.
  • With respect to pension and termination packages, ensure all relevant documents received are in proper order and that check sheets are completed.
  • Identify and attend to missing documentation or missing information to ensure all required documentation has been received prior to the set up and processing of any benefit payments. Incomplete documentation must be addressed and followed-up.
  • Verify the work of the other Pension Analysts to ensure accuracy and completeness.
  • Update the benefit administration system (PALS) regarding document status throughout the process.
  • Provide accurate and timely information to plan members regarding retirement, termination options and application procedures. Contact with members may be in verbal or written form.
  • Provide accurate and timely information to third party financial institutions regarding the transfer of benefits from the plan. May also be required to consult with lawyers, investment professionals or others working on behalf of plan members.
  • Provide accurate and timely information to plan members, participating companies and union locals regarding general or specific provisions of the plan.
  • Assist with the planning and preparation of the annual break in service letters and termination packages.
  • Handle the escalation of member related enquiries that arrive by telephone through the general information line (ACD).
  • Assist in projects within the pension department.
  • Perform other duties as assigned.


  • Must possess post-secondary education and/or a minimum of five years of pension administration experience. Combination of education and experience will be considered.
  • CEBS designation or enrolment in the program a definite asset.
  • Highly professional and dependable individual who must be able to meet time sensitive deadlines.
  • Must be able to work within a team environment.
  • Strong multi-tasking and organizational skills with the ability to balance competing priorities and effectively deal with changing situations, while maintaining a high degree of accuracy and attention to detail. 
  • Strong written, verbal communication and interpersonal skills together with a member service focus and a professional and respectful approach. Must demonstrate patience, tact and sensitivity in dealing with confidential matters and potentially difficult member situations.
  • Ability to work with minimum supervision.
  • Proficient with MS Office, including Word, Excel and Outlook.