Manager, Benefits Administrative Services (5050)

Job Posting

Manager, Benefits Administrative Services
Organization:  Dehoney Financial Group
Province:  British Columbia
Location:  Vancouver
Job Start Date: 

Dehoney Financial Group (DFG) is an established Vancouver-based full service consulting firm offering group benefits and retirement consulting, third-party administration (TPA) services, corporate and personal life insurance as well as individual retirement and financial planning in BC and nationally.  As a client centric team, we understand that change is constant and a well-designed solution adapts to meet a client’s needs.

Our solutions strike the right balance of cost containment and flexibility, and are based on core values of trust, integrity and respect. For over 35 years, our firm has delivered employee group benefit and retirement solutions to some of Canada’s premier employers and their top executives, and individual customers.

DFG Administrative Services (DAS) manage national, regional and multi-insurer benefit programs and administration so clients have more time to focus on their core business.  We are plan administration experts and our adherence to industry best practices has earned us membership in TPAAC – Third Party Administrators’ Association of Canada.  There has never been a better time to consider a career at Dehoney Financial Group.  We are growing and looking for great new people to join our team! 


Why DFG?

You would receive:  competitive compensation and benefit plan; Group RRSP; Employee Assistance Program; personal development and tuition reimbursement; volunteer day to give back to your community; regular social events because we believe it makes our team stronger; convenient location (close to transit, restaurants, etc.); bike-commuter friendly (showers, bike lock up, etc.).  Most of all, we are a thoughtful and respectful team that values collaboration so we can learn and grow together!


About You

You have hands-on management experience with group benefits administration (and ideally some experience with third-party administration (TPA) and TPA technology platforms).  You enjoy effectively leading a small team.  You are passionate about service excellence, developing strong relationships and working in a collaborative environment. 


About the Opportunity

The Manager, DFG Administrative Services (DAS) manages the DAS department and is the subject matter expert on benefits administration for our clients and organization.  This hands-on role oversees all Third-Party Administrator (TPA) operations and ensures delivery of departmental goals aligned to organizational objectives. This Manager is a member of the Senior Leadership Team for DFG.

Primary Responsibilities include:

  • Oversee DAS operations, managing all processes and procedures to ensure they are documented, utilize industry best practices and comply with regulations/legislation.
  • Lead, mentor and manage the DAS team (such as evaluate performance and conduct reviews, maintain proper staffing levels, hire and train new employees).
  • Resolve escalated administrative issues/inquiries from clients and our internal administration team, escalating to the Group Consulting team when necessary.
  • Oversee client operations and ensure clients receive highest level of service and support; perform ongoing audits to verify accuracy of administrative records.
  • Manage monthly billing cycle including verifying billing statements before release and reconciling member data with insurance carrier records.  In conjunction with Finance, reconcile client receivables and carrier payables.
  • Plan and execute standard customer life cycle events (including new group implementation, carrier changes, billing and terminations).
  • Identify opportunities for improvement in processes and work in collaboration with leadership to streamline and gain efficiencies.
  • Lead administrative projects on an ad hoc basis.
  • Project manage total compensation statements ensuring compliance; customize statement design as needed.
  • Recommend marketing and pricing strategy to promote DAS offerings and services; ensure internal DFG teams, clients, and prospects understand the value of working with DAS as a TPA.
  • Represent DFG at Third Party Administrators’ Association of Canada (TPAAC).
  • As part of the Senior Leadership Team (SLT), provide and assist with developing strategic goals and objectives for the company.

Education and Experience

  • Post-secondary diploma or degree in a relevant field or commensurate experience.
  • 5+ years’ experience in a similar position including leading and mentoring an effective benefits administration team. TPA experience is an asset.
  • Proven experience administering and handing complex benefits groups, both in union and non-union environments.
  • Certified Employee Benefits Specialist (CEBS) Designation (or willing to work towards), or any other relevant designation is an asset

Knowledge, Skills and Abilities

  • Comprehensive knowledge of group benefits plan administration, ideally at a TPA
  • Demonstrated excellent knowledge of insurance benefits contracts, regulatory and compliance 
  • Detailed knowledge of Benefit Administration  systems/TPA technology platforms
  • Experienced in creating and streamlining administrative workflows, processes and procedures (from small to large businesses)
  • Ability to develop and maintain strong and effective relationships, both internally and externally
  • Ability to lead, manage, and mentor a team to create a positive collaborative team environment 
  • Excellent communication skills (verbal, written and interpersonal)
  • Adaptable, flexible and able to prioritize to meet strict deadlines
  • Strong planning (short and long range) and organizational skills; high attention to detail
  • Strong analytical, project management and problem-solving skills
  • Advanced Excel skills; intermediate proficiency with other Microsoft Office programs
  • Technologically savvy with an aptitude to easily learn new software programs


How to Apply

This position will remain open until the right hire is made, so please send your resume & cover letter in to with your “last name – Manager, DAS” in the subject line.  We thank all interested candidates; however only shortlisted candidates will be contacted.  No employment agency calls please.