Group Administration Associate (4827)

Offre d’emploi

Group Administration Associate
Organisation:  BCCA Employee Benefits Trust
Province:  Colombie-Britannique
Emplacement:  Burnaby

General Description

Working collaboratively in a team environment, this position is responsible for overseeing and conducting group benefits and new group and member administration including client enquiries regarding benefit plans, conducting claims research and investigates discrepancies.

Reports to: Director, Finance & Admin

Supervises: n/a


Core Competencies

Alignment with our Mission, Vision & Values

Our Mission - Our purpose is to be an innovative provider of employee benefits to our clients, so that they can recruit, protect and retain their talented people. We strive to deliver market-leading solutions that strengthen the health, wellness and economic well-being of our clients.
Our Vision - We are dedicated to providing innovative employee benefits solutions and consistent, exceptional customer service. We recognize the uniqueness and value of our clients. We strive to deliver results with creativity, flexibility and integrity. As a passionate integrated team, we care for each other and our valued clients like family.
Our Values - Consistent, Loyal, Innovative, Efficient, Needs-focused, Team

Responsibilities and Expectations

Sets up new groups and amendments to existing groups
Processes new member enrolment and tracks client relations
Supports the Client Services department, as needed.
Assists in the development and updating of client services policies and procedures
Responds to and addresses basic client enquiries from employees, employers and plan administrators 
Investigates concerns, interprets policies/procedures, provides information and problem-solves as applicable
Through interrelationship with clients, consistently identifies new client needs for sale opportunities 
Directs and/or escalates calls and enquiries as applicable
Disability claims tracking
Supports design, development and executes projects, as applicable 
Undertakes other related duties as required

Required Skills & Competencies

Strong working knowledge of group insurance/employer-sponsored benefit programs
Ability to understand and interpret industry and organizational policies and procedures
Advanced knowledge of Excel and other MS Office software
Demonstrated ability to maintain a calm and professional demeanor
Strong organizational, problem-solving and prioritization skills
Strong attention to detail
Ability to collaborate in a team environment
Proven superior communication and client service skills
Management, supervisory and mentorship skills

Ideal Education & Experience

Post-secondary degree or diploma in a related area, or equivalent education, training and experience
3-5 years in a Client Services role or related position
Group Benefits Associate (GBA) designation or working towards

Objectives & Success Indicators

Consistency- strive for and maintain excellence in client relations through outstanding communication, organizational and problem-solving skills
Loyalty- positively promote our organization through dedicated partnership with existing and prospective clients
Innovation- be a champion of positive change and flexibility in the work that you do; continuously look for innovative ways to improve client relations  
Efficiency – apply the principles of personal responsibly and accountability to your work and set an example of excellence for colleagues and clients
Needs-focused- communicate and collaborate with colleagues and clients; offer mentorship, assistance and support in any way you can to ensure the highest level of service, community spirit and wellness
Team- demonstrate confidence and integrity in your dedication/ability to be accountable for decisions that have organizational impact