CPBI-ICRA - Job Posting

Job Posting

Client Services Representative

Organization:: Green Shield Canada
Province: British Columbia
Location: Vancouver
Start Date:

Description:
Green Shield Canada is seeking a CLIENT SERVICE REPRESENTATIVE for our Vancouver Office.

For more than fifty years Green Shield Canada has specialized in providing group and individual health and dental benefits programs and administration to Canadians. We are recognized as an industry leader, and innovator, in benefits administration, customer service and information technology solutions.
Green Shield Canada is an Employer of Choice – one that respects its employees in all aspects and provides an excellent working environment.
o Challenging and rewarding positions.
o Employment growth and security.
o Competitive compensation - pay, pension and benefits.
o Professional and career development opportunities.
o Teamwork throughout the Company.
o A strong personal/family life balance.
We experience outstanding employee retention. In 2008, for example, our employee turnover rate was 1.6 percent (versus a national average of over 12 percent). Many Green Shield Canada employees have been a part of the Green Shield Canada family for their entire career. For more information visit our web site – www.greenshield.ca.
Key Job Responsibilities:

• Manage a block of clients in conjunction with the sales Account Executive and Sales Manager .This will include answering questions and problem solving client/plan advisor enquiries
• Coordinating the implementation of new client and amendment system work into the Advantage system – including mapping out client benefits /packages and offerings. This will also include facilitating unique enrolment and benefit administration requirements.
• Conducting client meetings including – new group implementation, employee meetings, problem solving sessions, proactive visitation.
• Assisting in plan advisor meetings and/or finalist presentations
• Running client reports as required

Requirements:
Qualifications:

• 3 – 5 years of experience in benefits and / or related industries
• Strong computer skills
• Understanding of benefit administration issues , claims processes , group contracts / booklets
• Excellent communication skills – written and verbal
• Excellent problem solving and decision making skills
• Exhibits attention to detail
• Ability to multi-task and work under pressure
• Ability to work independently in a team environment. Self reliant
• Positive attitude and a willingness to learn new tasks.

Persons wishing to apply for this position should submit an application letter and resume not later than Friday, July 9, 2010 to:

Human Resources
Green Shield Canada
8677 Anchor Drive
P.O. Box 1606
Windsor, Ontario
N9A 6W1
humanresource@greenshield.ca

Electronically submitted applications are encouraged and preferred.

The Human Resources Team reviews all applications in relation to available opportunities and contacts persons whose skills and experience match these opportunities.

Persons submitting a resume to Green Shield Canada are deemed to consent to the use of their application, and all information contained therein, in relation to recruitment and employment related activities.