Disability Management Coordinator - 12 Month Contract (4816)

Offre d’emploi

Disability Management Coordinator - 12 Month Contract
Organisation:  Alberta Urban Municipalities Association
Province:  Alberta
Emplacement:  Edmonton

Reporting to the Director, Benefit Services, this position plays a key role by representing the Alberta Municipal Service Corporation’s (AMSC) Benefits Department within a team of professionals delivering benefits services to AMSC members. Maintenance of the quality of disability management services provided to participants will be of the highest degree, providing members with confidence that they have made the right choice in selecting AMSC as their Benefits Program provider.



  • Completion of degree or diploma in Disability Case Management, or health-related fields such as Occupational Health Nursing, Community Health, Social Work, Vocational Rehabilitation or Psychology
  • A combination of education and experience may be considered.


  • Minimum 3 years’ job-related experience and knowledge in disability case management and group disability plan principles
  • Proven sensitivity in a public sector service delivery environment as well as an optimistic, yet realistic, focus on results.

Skills and Attributes

  • Highly organized and positive individual, who demonstrates mature attitude.
  • Willing to use all available resources to complete tasks effectively and efficiently.
  • The ability to interact with plan administrators to identify their concerns and needs in respect to disability related services.
  • The ability to develop sound relationships with staff, plan members, key partners and service providers and provide sound advice.
  • The ability to function independently with minimal supervision, assume initiative, comply with deadlines, and to work concurrently on a variety of cases.
  • Strong interpersonal skills.
  • Well-developed communication and relationship management skills.
  • Adaptable and open to change.
  • Committed to excellence, innovation, and continuous improvement in the workplace.


  • Communicates with member contacts and vendor partners regarding case adjudication and return-to-work planning,
  • Evaluates historical claims management performance and works collaboratively to ensure best practices for claims and care management are utilized,
  • Maintains strong member relationships and ensures they receive the highest level of customer service,
  • Provides timely and accurate responses to enquiries while recognizing that the individual municipal program administrators will have varying levels of knowledge, ability, and authority,
  • Maintains effective customer focused working relationships with providers of products and services related to effective disability case management,
  • Ensures that challenges and opportunities regarding service delivery processes and member needs are identified, assessed, and made known,
  • Works on behalf of the member to ensure the necessary supports and services are in place,
  • Maintains disability management status reports including delivery metrics and escalates potential areas of concern,
  • Participates in the strengthening of case management processes, and development and adherence to service level agreements to ensure efficient operation of the disability claim management program,
  • Other duties as assigned