Job Details
Member Services Representative (term) (5228)

Job Posting

Member Services Representative (term)
Organization:  Teachers' Retirement Allowances Fund
Province:  Manitoba
Location:  Winnipeg


The Teachers’ Retirement Allowances Fund (TRAF) administers the defined benefit pension plan for over 38,000 active, former, and retired teachers in the Manitoba public school system.

We are currently seeking a professional, dedicated and service-oriented individual to fill the position of Member Services Representative (term), which is part of the Member Services team responsible for the day-to-day administration of the pension plan.


  • Prepare accurate and complete individual member benefit calculations (e.g., pension estimates, retirements) within established service standards
  • Assist with the efficient processing of documentation required to pay benefits
  • Respond to members’ requests verbally and in writing with accuracy and in a timely fashion
  • Provide support to the Member Services department in organizing and preparing for seminars, appointments and webinars
  • Complete other projects and duties as assigned

  • Post-secondary degree or diploma, preferably with a focus on actuarial science, mathematics or business, and a minimum of two years of related experience. An equivalent combination of education and experience will be considered.
  • Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation is an asset
  • Understanding of basic actuarial principles and knowledge of pension and tax legislation
  • Strong analytical, organizational and problem-solving skills
  • Superior written and verbal communication skills
  • Demonstrated proficiency with MS Office, including Word and Excel
  • Fluency in French is an asset

If you are interested in this position, please forward your resume and cover letter to [email protected] with the subject line “Member Services Representative” by Monday, February 15, 2021.

While all applicants will be considered, only those selected for an interview will be contacted.

By continuing to use this website, you are agreeing to our use of cookies.