Pension and Benefits Administrator (4794)

Job Posting

Pension and Benefits Administrator
Organization:  Insurance Corporation of British Columbia (ICBC)
Province:  British Columbia
Location:  North Vancouver

Our Pension and Benefits team has an exciting opportunity for a Pension and Benefits Administrator to join the team at ICBC's Corporate Head Office in North Vancouver.

This role will be responsible for administration and coordination of activities related to the corporate pension and benefit programs. You have outstanding customer service and communication skills and you can easily provide complex information in non-technical terminology. You love excel spreadsheets and can easily spend hours reviewing detailed and analytical reports.

Some of your responsibilities will include:

  • Provides accurate, consistent and timely processing, data input and verification of required documentation/information for various benefits programs.
  • Explains changes in benefits coverage, settlement of claims and plan eligibility.
  • Contributes to updating and maintaining knowledge base tools, FAQs, solutions and troubleshooting/user manuals.
  • Conducts reoccurring and ad hoc audits and resolves issues as directed.
  • Maintains records as per records management and records retention policies utilizing both electronic (SAP) and paper filing. •Processes vendor payments, reviews premium waivers and coordinates employee contribution process.
  • Conducts pension contribution, payment and interface processes and resolves any issues as directed.
  • Works with plan vendors and Employee Service Centre on resolving day-to-day items, responds to basic questions on plans and processes.
  • Assists in the preparation and distribution of employee and retiree communications.
  • Contributes to continuous improvement goals by identifying gaps and opportunities for improvement and utilizing lean methodology to recommend and implement process and system improvements.
  • Compiles information and prepares material and packages for operational and board/committee meetings. 

You have a comprehensive understanding of pension and benefits and at least 4 years of experience working in the area.  

  • Bachelor's degree or equivalent work experience
  • CEBS designation would be considered an asset
  • Strong interpersonal and client management skills
  • Excellent written and verbal communication skills
  • A commitment to quality and accountability of work
  • Advanced computer systems and applications skills, including MS Office, Excel and SAP
  • Demonstrated critical thinking, data quality skills and ability to multi-task