Member Services Representative (term) (5012)

Job Posting

Member Services Representative (term)
Organization:  Teachers' Retirement Allowances Fund
Province:  Manitoba
Location:  Winnipeg
 
 
Description:

The Teachers’ Retirement Allowances Fund (TRAF) administers the defined benefit pension plan for over 38,000 active, former, and retired teachers in the Manitoba public school system.

We are currently seeking a professional, dedicated and service-oriented individual to fill the position of Member Services Representative for a term ending October 2020, which is part of the Member Services team responsible for the day-to-day administration of TRAF.

Responsibilities:

  • Prepare accurate and complete individual member benefit calculations (e.g., pension estimates, retirements) within established service standards
  • Assist with the efficient processing of documentation required to pay benefits
  • Respond to members’ requests verbally and in writing with accuracy and in a timely fashion
  • Provide support to the Member Services department in organizing and preparing for seminars, appointments and webinars
  • Complete other projects as assigned
Requirements:

  • Post-secondary degree or diploma, preferably with a focus on actuarial science, mathematics or business, and a minimum of two years of related experience. An equivalent combination of education and experience will be considered.
  • Certified Employee Benefits Specialist (CEBS) or Pension Plan Administration Certificate (PPAC) designation is an asset
  • Understanding of basic actuarial principles and knowledge of pension and tax legislation
  • Strong analytical, organizational and problem-solving skills
  • Superior written and verbal communication skills
  • Demonstrated proficiency with MS Office, including Word and Excel
  • Fluency in French is an asset

If you are interested in this position, please forward your resume and cover letter to employment@traf.mb.ca  with the subject line “Member Services Representative” by Friday, April 26, 2019.

While all applicants will be considered, only those selected for an interview will be contacted.