Client Service Representative (4879)

Job Posting

Client Service Representative
Organization:  Green Shield Canada (GSC)
Province:  Alberta
Location:  Vancouver or Calgary

Opening Date: May 08, 2018
Closing Date: May 22, 2018

Company Overview


GSC is not your traditional benefits provider. We’re different, and that’s a good thing.

As Canada’s only national not-for-profit health and dental benefits specialist, our reason for being is to create innovative solutions that improve access to better health. Committed to providing effective cost containment strategies, advanced technology, and exceptional customer service, we manage and administer benefit plan programs for plan members nation-wide. 

We are looking for an experienced Client Service Representative to join the Western Sales and Service team. The right candidate will join the team in either our downtown Calgary office or the new downtown Vancouver location (595 Burrard Street). 

This position reports to the Supervisor, Sales & Service, Western Canada.

Overview of Responsibilities

· Working with our Account Executives, Account Managers and our internal partners, the Client Service Representative will be the face of GSC to our customers and plan advisors. 
· Speak regularly with plan administrators and plan advisors in answering questions and problem solving their issues. 
· Educate and empower clients and plan advisors on GSC processes and tools such as plan administration online.
· Play a key role in implementing new clients or plan amendments and facilitating unique enrolment and benefit administration requirements.
· May be required to attend client meetings including new group implementations, employee meetings, problem solving sessions, and general relationship building events. 
· Assist Account Executives and Account Managers with plan advisor meetings, including the sharing of GSC’s capabilities and our value proposition.
· Run various reports as requested by clients, advisors, Account Executives and Account Managers.

Competencies and Qualifications

· Experience in benefits and / or related industries.
· Post-secondary degree or diploma
· Understanding of benefit administration issues, claims processes, and group contracts / booklets.
· A passion for our customers and their plan members, have excellent verbal and written communication skills and be comfortable representing GSC in various settings. 
· Ability to problem solve and make decisions, and do so with a strong attention to detail.
· Ability to multi-task, work well under pressure and be self-reliant, while having a focus first and foremost on the success of the team. 
· Have a positive attitude, and enjoy learning from and teaching clients, internal partners, and teammates. 
· Committed, professional, and take ownership & accountability.
· Strive to achieve excellence and have fun.
· Valid Driver’s License


GSC is committed to providing accommodations for applicants with disabilities. If you require an accommodation please contact  and we will work with you to meet your needs